Technical Support Representative
BenQ America Corp BenQ America Corp Plano, TX Plano, TX Full-time Full-time $19 - $21 an hour $19 - $21 an hour Join the BenQ Team! Are you ready to be a part of a globally trusted brand, where cutting-edge technology meets exceptional talent? BenQ is an award-winning display solutions provider for lifestyle and business including; gaming monitors, projectors, and even interactive displays like BenQ Board for education.
Our core values focus on Bringing Enjoyment 'N' Quality to Life We are hiring a Customer Experience Specialist who will engage existing and potential consumer-grade customers in pre-sales & post-sales support.
This role has a unique mix of problem-solving, product knowledge, technical support, and brand development that all center on friendly, efficient, and knowledgeable customer service.
This role includes inbound and outbound communication with our customers via phone, email, and video support calls.
Duties &
Responsibilities:
Provide comprehensive service to the customer, and advise them on BenQ's available services and products Communicate with customers via phone, email, and video calls to resolve technical issues regarding BenQ products and customer service inquiries Open, close, and manage customer cases promptly according to internal metrics Ensure that the information regarding customer support requests is provided accurately and efficiently Maintain records of all transactions and interactions made with customers with detailed case notes Maintain contact with BenQ's customers to ensure that their issues are efficiently and sufficiently resolved Data entry for RMA's (Return to Manufacturer Agreements) for any product that needs to be shipped back to BenQ Partner with other internal departments to understand marketing themes, current hot topics, products, or brand messaging to communicate with customers effectively Handle all communications in an on-brand voice with the ability to understand that every response is public and can change the perception of BenQ - for better or worse Required Experience, Knowledge, Skills, and Abilities:
The ideal candidate will have 1-2 years of customer service experience Must be friendly, patient, and service-oriented even when under pressure Strong people skills and the ability to quickly diagnose problems and develop solutions with a positive attitude The ability to understand and comprehend new technology innovations and market them to new and existing customers Able to work and think quickly under pressure Proficient in using the latest versions of Microsoft Office / O365 Strong computer skills with the ability to learn new tools and BenQ's proprietary software PC and console gaming experience preferred, E-Sports knowledge is a plus Experience or interest in photography is a plus Education:
Associates degree and/or relevant work experience A
certification or similar certification is a plus Compensation:
Based on experience Position Type:
Full Time; Monday - Friday 8:
30 AM - 5:
30 PM Office-Based Job Type:
Full-time Pay:
$19.
00 - $21.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Professional development assistance Referral program Vision insurance Schedule:
Monday to Friday Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
Our core values focus on Bringing Enjoyment 'N' Quality to Life We are hiring a Customer Experience Specialist who will engage existing and potential consumer-grade customers in pre-sales & post-sales support.
This role has a unique mix of problem-solving, product knowledge, technical support, and brand development that all center on friendly, efficient, and knowledgeable customer service.
This role includes inbound and outbound communication with our customers via phone, email, and video support calls.
Duties &
Responsibilities:
Provide comprehensive service to the customer, and advise them on BenQ's available services and products Communicate with customers via phone, email, and video calls to resolve technical issues regarding BenQ products and customer service inquiries Open, close, and manage customer cases promptly according to internal metrics Ensure that the information regarding customer support requests is provided accurately and efficiently Maintain records of all transactions and interactions made with customers with detailed case notes Maintain contact with BenQ's customers to ensure that their issues are efficiently and sufficiently resolved Data entry for RMA's (Return to Manufacturer Agreements) for any product that needs to be shipped back to BenQ Partner with other internal departments to understand marketing themes, current hot topics, products, or brand messaging to communicate with customers effectively Handle all communications in an on-brand voice with the ability to understand that every response is public and can change the perception of BenQ - for better or worse Required Experience, Knowledge, Skills, and Abilities:
The ideal candidate will have 1-2 years of customer service experience Must be friendly, patient, and service-oriented even when under pressure Strong people skills and the ability to quickly diagnose problems and develop solutions with a positive attitude The ability to understand and comprehend new technology innovations and market them to new and existing customers Able to work and think quickly under pressure Proficient in using the latest versions of Microsoft Office / O365 Strong computer skills with the ability to learn new tools and BenQ's proprietary software PC and console gaming experience preferred, E-Sports knowledge is a plus Experience or interest in photography is a plus Education:
Associates degree and/or relevant work experience A
certification or similar certification is a plus Compensation:
Based on experience Position Type:
Full Time; Monday - Friday 8:
30 AM - 5:
30 PM Office-Based Job Type:
Full-time Pay:
$19.
00 - $21.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Professional development assistance Referral program Vision insurance Schedule:
Monday to Friday Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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