Help Desk Support
Plano, TX Plano, TX Contract Contract $19 - $20 an hour $19 - $20 an hour 4 days ago 4 days ago 4 days ago Min Hourly Rate($):
20.
00 Max Hourly Rate($):
20.
00 Job Title:
Help Desk Support Duration:
12-month (with the potential to extend up to 24 months) Location:
Plano, TX 75024 Hybrid Work Environment:
2 days per week required in office, 3 days remote.
Candidates must be within 50 miles and willing to commute 2 days a week to our Plano TX office.
Role
Responsibilities:
Act as a single point of contact via the telephone, email or web for resolution of technology-related issues Document customer requests in call tracking system Support network and e-mail connectivity, computer operating systems, hardware and software, internally developed applications, mainframe and midrange operations.
Interact with customers and peers to diagnose and resolve problems Troubleshoot, analyze, resolve, track, escalate and accurately document various technical problems Support features, functionality, and usage of specific applications Provide Level 1 technical support of low to medium complexity Provide input and update to the technical knowledgebase as necessary Adhere to established policies and procedures.
Make sound business decisions, under direction by following documented procedures Report problems with procedures and makes suggestions for improvements Perform related duties as assigned or requested.
Job Type:
Contract Salary:
$19.
00 - $20.
00 per hour Experience level:
2 years Schedule:
8 hour shift Monday to Friday
Experience:
Help desk:
2 years (Required) Work Location:
On the road.
Estimated Salary: $20 to $28 per hour based on qualifications.
20.
00 Max Hourly Rate($):
20.
00 Job Title:
Help Desk Support Duration:
12-month (with the potential to extend up to 24 months) Location:
Plano, TX 75024 Hybrid Work Environment:
2 days per week required in office, 3 days remote.
Candidates must be within 50 miles and willing to commute 2 days a week to our Plano TX office.
Role
Responsibilities:
Act as a single point of contact via the telephone, email or web for resolution of technology-related issues Document customer requests in call tracking system Support network and e-mail connectivity, computer operating systems, hardware and software, internally developed applications, mainframe and midrange operations.
Interact with customers and peers to diagnose and resolve problems Troubleshoot, analyze, resolve, track, escalate and accurately document various technical problems Support features, functionality, and usage of specific applications Provide Level 1 technical support of low to medium complexity Provide input and update to the technical knowledgebase as necessary Adhere to established policies and procedures.
Make sound business decisions, under direction by following documented procedures Report problems with procedures and makes suggestions for improvements Perform related duties as assigned or requested.
Job Type:
Contract Salary:
$19.
00 - $20.
00 per hour Experience level:
2 years Schedule:
8 hour shift Monday to Friday
Experience:
Help desk:
2 years (Required) Work Location:
On the road.
Estimated Salary: $20 to $28 per hour based on qualifications.
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