Application Help Desk Specialist
DescriptionPosition Overview:
Remaining adaptable and innovative are two pillars of Benchmark's Dynamic core value.
The Application Help Desk Specialist will embody both of these characteristics in the daily responsibilities of providing technical assistance and support related to computer applications.
This position assists with onboarding and offboarding technical support, reporting, and process improvement identification.
Ideal candidates for this position have a strong service-oriented mindset, high level of problem-solving abilities, broad technical expertise and ability to prioritize in a dynamic work environment.
Essential Functions of the Role:
Serve as the first point of contact for end users seeking application support.
Escalate issues to the next level of support according to support processes.
Identify training opportunities through help desk activity and submit recommendations to management.
Assist IT Helpdesk with employee onboarding, offboarding, and general support tickets.
Report and manage support issues with Ellie Mae.
Other duties as assigned.
Essential
Knowledge/Skills/Abilities:
Proven ability to prioritize and multi-task Solid time management skills Ability to work across organizational boundaries Ability to analyze a problem and apply problem-solving skills to resolve the issue Proven customer service and communication skills Working knowledge of ticketing systems Proficient with Microsoft Office 365, Mimecast, and a ticketing system Experience Requirements:
One year of Information Technology (IT) Helpdesk experience required.
Experience with Encompass and Zendesk preferred.
Experience in Loan Processing or Underwriting preferred.
Education/Licensing Requirements:
Associate's degree in computer science or equivalent experience requiredWorking Conditions:
Collaborative team environment.
Requires normal vision (corrected) both close and distant.
Requires normal hearing levels (corrected).
Requires working at a desk to use a phone and computer for extended periods of time.
Requires sitting, bending.
Works effectively with frequent interruptions.
Lifting requirements of 25 lbs.
occasionally.
Casual dress code.
Along with a great culture and competitive pay, at Benchmark Mortgage our full-time employees are eligible for additional benefits including:
Medical, dental, and vision insurance Short-term and long-term disability 401(k) and Roth 401(k) plans with a Company match Company-provided life insurance 8 paid holidays AND MORE! Recommended Skills Business Process Improvement Communication Customer Service Help Desk Information Technology Innovation Estimated Salary: $20 to $28 per hour based on qualifications.
Remaining adaptable and innovative are two pillars of Benchmark's Dynamic core value.
The Application Help Desk Specialist will embody both of these characteristics in the daily responsibilities of providing technical assistance and support related to computer applications.
This position assists with onboarding and offboarding technical support, reporting, and process improvement identification.
Ideal candidates for this position have a strong service-oriented mindset, high level of problem-solving abilities, broad technical expertise and ability to prioritize in a dynamic work environment.
Essential Functions of the Role:
Serve as the first point of contact for end users seeking application support.
Escalate issues to the next level of support according to support processes.
Identify training opportunities through help desk activity and submit recommendations to management.
Assist IT Helpdesk with employee onboarding, offboarding, and general support tickets.
Report and manage support issues with Ellie Mae.
Other duties as assigned.
Essential
Knowledge/Skills/Abilities:
Proven ability to prioritize and multi-task Solid time management skills Ability to work across organizational boundaries Ability to analyze a problem and apply problem-solving skills to resolve the issue Proven customer service and communication skills Working knowledge of ticketing systems Proficient with Microsoft Office 365, Mimecast, and a ticketing system Experience Requirements:
One year of Information Technology (IT) Helpdesk experience required.
Experience with Encompass and Zendesk preferred.
Experience in Loan Processing or Underwriting preferred.
Education/Licensing Requirements:
Associate's degree in computer science or equivalent experience requiredWorking Conditions:
Collaborative team environment.
Requires normal vision (corrected) both close and distant.
Requires normal hearing levels (corrected).
Requires working at a desk to use a phone and computer for extended periods of time.
Requires sitting, bending.
Works effectively with frequent interruptions.
Lifting requirements of 25 lbs.
occasionally.
Casual dress code.
Along with a great culture and competitive pay, at Benchmark Mortgage our full-time employees are eligible for additional benefits including:
Medical, dental, and vision insurance Short-term and long-term disability 401(k) and Roth 401(k) plans with a Company match Company-provided life insurance 8 paid holidays AND MORE! Recommended Skills Business Process Improvement Communication Customer Service Help Desk Information Technology Innovation Estimated Salary: $20 to $28 per hour based on qualifications.
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