Risk Analyst
Job Description:
The Payments Risk Operations team is seeking a highly skilled and engaged individual with a passion for customers and staying one-step ahead of losses.
The ideal candidate should have a solid understanding of risky behaviors and patterns, chargebacks, and financial records, such as invoices, balance sheets and bank statements.
Applies defined procedures to independently investigate, analyze, and resolve queued fraud and financial risk issues.
Works with limited instructions on defined risk cases.
Makes outbound calls to customers to validate payments transactions.
Writes complete, succinct, and accurate case notes.
Provides empathetic, accurate, and efficient resolutions to very complex and escalated customers.
Handles questions or escalations on suspected fraud from other business units.
Allowed discretion in waiving specific company policies such as pricing and timing.
Maintains or exceeds established standards for investigation procedures.
Works on special projects as needed.
Takes feedback from recommendations on process improvements, while also identifying areas where improvement is needed and contributes to make necessary changes Escalates infrequently and only for the most complex, unknown issues.
Works with team to share best practices and ideas on fraud prevention techniques.
Job Description:
The Payments Risk Operations team is seeking a highly skilled and engaged individual with a passion for customers and staying one-step ahead of losses.
The ideal candidate should have a solid understanding of risky behaviors and patterns, chargebacks, and financial records, such as invoices, balance sheets and bank statements.
Applies defined procedures to independently investigate, analyze, and resolve queued fraud and financial risk issues.
Works with limited instructions on defined risk cases.
Makes outbound calls to customers to validate payments transactions.
Writes complete, succinct, and accurate case notes.
Provides empathetic, accurate, and efficient resolutions to very complex and escalated customers.
Handles questions or escalations on suspected fraud from other business units.
Allowed discretion in waiving specific company policies such as pricing and timing.
Maintains or exceeds established standards for investigation procedures.
Works on special projects as needed.
Takes feedback from recommendations on process improvements, while also identifying areas where improvement is needed and contributes to make necessary changes Escalates infrequently and only for the most complex, unknown issues.
Works with team to share best practices and ideas on fraud prevention techniques.
Recommended Skills Passionate Receptive Accounting Chargeback Balance Sheet Research Estimated Salary: $20 to $28 per hour based on qualifications.
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