Customer Service Representative
3.
8 Plano, TX Plano, TX Full-time Full-time From $22.
50 an hour From $22.
50 an hour 13 hours ago 13 hours ago 13 hours ago Regal Professional Services is currently hiring a Customer Support Specialist in the Plano, TX area.
If you would like to apply or have any questions, please call (469) 444-5493 and ask for Esther.
Hours/Pay Rate:
Monday - Friday (8am to 4:
30pm):
$22.
50/hour
Responsibilities:
Perform order entry of all orders for assigned customers ensuring orders are entered timely and accurately (order number, quantity, product specifications, pricing, freight terms, shipping instructions, packaging, delivery date, other special instructions, etc.
) Update order information due to changes related to product, quantities, and pricing Provide confirmation of delivery schedule and revisions to customers in a timely manner Provide assistance to customers through phone calls and e-mails on order status Interface with customers and internal organizations for the resolution of any issues Provide support to assigned Regional Sales Directors on customer related issues Create/Revise customer orders in the ERP system and update daily order report as required Coordinate equipment sales orders and delivery schedules Create customer specific documentation such as price file and order guides Review all orders, customer confirmations, and customer notifications for accuracy Requirements:
High school degree or equivalent (Associates degree in Business or related discipline is preferred) Minimum 3 to 5 years of previous customer service experience Minimum 2 years of SAP experience Intermediate knowledge of Microsoft Word and Excel Analyze difference documents to compare discrepancies Basic understanding of MRP and EDI Understand the shared goals of the Customer Service team Strategic thinking and acting Work as a team/support other team members Computer software knowledge, include MS Office (Word and Excel), e-mail, and ERP systems Excellent typing and data entry skills and high attention to detail Effective communication skills, both oral and written Resolve issues with customers Effective time management and organizational skills Detail oriented Strong work ethic Stay focused to get the job done every day Time management Organization skills Long periods of sitting behind a desk, extensive telephone work, and performing tasks on a computer Standing, bending, hand dexterity, seeing, hearing, reaching, and light lifting of up to 20 lbs.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
8 Plano, TX Plano, TX Full-time Full-time From $22.
50 an hour From $22.
50 an hour 13 hours ago 13 hours ago 13 hours ago Regal Professional Services is currently hiring a Customer Support Specialist in the Plano, TX area.
If you would like to apply or have any questions, please call (469) 444-5493 and ask for Esther.
Hours/Pay Rate:
Monday - Friday (8am to 4:
30pm):
$22.
50/hour
Responsibilities:
Perform order entry of all orders for assigned customers ensuring orders are entered timely and accurately (order number, quantity, product specifications, pricing, freight terms, shipping instructions, packaging, delivery date, other special instructions, etc.
) Update order information due to changes related to product, quantities, and pricing Provide confirmation of delivery schedule and revisions to customers in a timely manner Provide assistance to customers through phone calls and e-mails on order status Interface with customers and internal organizations for the resolution of any issues Provide support to assigned Regional Sales Directors on customer related issues Create/Revise customer orders in the ERP system and update daily order report as required Coordinate equipment sales orders and delivery schedules Create customer specific documentation such as price file and order guides Review all orders, customer confirmations, and customer notifications for accuracy Requirements:
High school degree or equivalent (Associates degree in Business or related discipline is preferred) Minimum 3 to 5 years of previous customer service experience Minimum 2 years of SAP experience Intermediate knowledge of Microsoft Word and Excel Analyze difference documents to compare discrepancies Basic understanding of MRP and EDI Understand the shared goals of the Customer Service team Strategic thinking and acting Work as a team/support other team members Computer software knowledge, include MS Office (Word and Excel), e-mail, and ERP systems Excellent typing and data entry skills and high attention to detail Effective communication skills, both oral and written Resolve issues with customers Effective time management and organizational skills Detail oriented Strong work ethic Stay focused to get the job done every day Time management Organization skills Long periods of sitting behind a desk, extensive telephone work, and performing tasks on a computer Standing, bending, hand dexterity, seeing, hearing, reaching, and light lifting of up to 20 lbs.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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