IT Program Manager
iQor is a global provider of business process outsourcing and product support services with 40,000 employees in 18 countries. We partner with many of the world's best-known brands to deliver aftermarket product and customer support solutions that span the consumer value chain, from customer care and receivables management to product diagnostics and repair services. Our award-winning technology, logistics and analytics platforms enable us to measure, monitor, and analyze brand interactions, improve business processes, and find operational efficiencies that lead to superior outcomes for our partners across the customer and product lifecycles. As we expand, so does our need for exceptionally talented personnel.
Job Summary
Represents IT to the customer, users, and management for all aspects of project management and performance requirements, including finance, architecture, technology, systems development, IT services, service management and project schedules for enterprise level projects.
Essential Duties & Responsibilities
Build teams to address the project goals and objectives for multiple and/or enterprise level projects.
Collaborates with customer from requirements gathering through product acceptance.
Align the program team to customer needs by establishing milestones, goals, and objectives based on input from all functional areas and stakeholders within the enterprise project.
Review project schedules with functional project managers and project coordinators allocated to projects.
Provide guidance and motivation to project teams to successfully achieve project goal and corporate initiatives.
Communicate project objectives in terms of overall strategic business objectives.
Serve as interface with customers, vendors, stakeholders and project sponsor(s).
Devise creative solutions to critical customer and user needs.
Obtain and summarize current project information and milestone status versus project performance baseline.
Manage development of project plans with focus on achievement of project goals and corporate initiatives, including project specific Key Performance Indicators (KPI's) or metrics.
Drive project/program tasks to completion in accordance with the project schedule.
Coordinate the efforts of the team to develop an integrated project plan and risk analysis with action plans to mitigate the risks.
Management of Resource capacity and time tracking allocated to enterprise level project.
Financial Management and analysis of costs for Enterprise level projects and programs including Capital Expenditures Requests (CER's) travel, training, resources allocation and other project related costs.
Balance the cost, schedule and time frames against the enterprise level project requirements.
Manage change control processes for the project(s) and is responsible for overall project execution.
Ensure that Post-Implementation Reviews are completed with the collaboration of all key projects stakeholders; present the results to the project team and Management as appropriate.
Ensure project plan considers all nine areas of knowledge from Project Management Body of Knowledge, (PMBOK).
Recognize potential problem areas against the plan and identify and implement alternative solutions.
Identify best cost solutions to reduce cost by streamlining processes and systems (i.e. modification of responsibilities or consolidation of tasks, elimination of non-value added processes, or complete re-engineering of processes and systems).
Provide key stakeholders with regular project performance status, variances to plan, and identification of corrective actions (if required).
Participate in the exchange of ideas and information within the department and with other iQor facilities to ensure best practices are shared throughout the company.
Drive continuous improvement through trend reporting analysis and metrics management.
Ensure 100% adherence to all company policies and procedures (i.e. Security, Health, Safety and Quality).
Maintain discretion and confidentiality in all areas pertaining to data and proprietary information, whether internal to iQor or customer specific.
Education & Experience Requirements
Bachelor's degree in Computer Science or business is required.
8 - 10 yrs exp
5
years as a Project Manager.
40 additional credit hours of formal Project Management courses and or Agile Methodology.
Or an equivalent combination of education, training or experience.
iQor is an AA/EEO employer. M/F/D/V
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
Job Summary
Represents IT to the customer, users, and management for all aspects of project management and performance requirements, including finance, architecture, technology, systems development, IT services, service management and project schedules for enterprise level projects.
Essential Duties & Responsibilities
Build teams to address the project goals and objectives for multiple and/or enterprise level projects.
Collaborates with customer from requirements gathering through product acceptance.
Align the program team to customer needs by establishing milestones, goals, and objectives based on input from all functional areas and stakeholders within the enterprise project.
Review project schedules with functional project managers and project coordinators allocated to projects.
Provide guidance and motivation to project teams to successfully achieve project goal and corporate initiatives.
Communicate project objectives in terms of overall strategic business objectives.
Serve as interface with customers, vendors, stakeholders and project sponsor(s).
Devise creative solutions to critical customer and user needs.
Obtain and summarize current project information and milestone status versus project performance baseline.
Manage development of project plans with focus on achievement of project goals and corporate initiatives, including project specific Key Performance Indicators (KPI's) or metrics.
Drive project/program tasks to completion in accordance with the project schedule.
Coordinate the efforts of the team to develop an integrated project plan and risk analysis with action plans to mitigate the risks.
Management of Resource capacity and time tracking allocated to enterprise level project.
Financial Management and analysis of costs for Enterprise level projects and programs including Capital Expenditures Requests (CER's) travel, training, resources allocation and other project related costs.
Balance the cost, schedule and time frames against the enterprise level project requirements.
Manage change control processes for the project(s) and is responsible for overall project execution.
Ensure that Post-Implementation Reviews are completed with the collaboration of all key projects stakeholders; present the results to the project team and Management as appropriate.
Ensure project plan considers all nine areas of knowledge from Project Management Body of Knowledge, (PMBOK).
Recognize potential problem areas against the plan and identify and implement alternative solutions.
Identify best cost solutions to reduce cost by streamlining processes and systems (i.e. modification of responsibilities or consolidation of tasks, elimination of non-value added processes, or complete re-engineering of processes and systems).
Provide key stakeholders with regular project performance status, variances to plan, and identification of corrective actions (if required).
Participate in the exchange of ideas and information within the department and with other iQor facilities to ensure best practices are shared throughout the company.
Drive continuous improvement through trend reporting analysis and metrics management.
Ensure 100% adherence to all company policies and procedures (i.e. Security, Health, Safety and Quality).
Maintain discretion and confidentiality in all areas pertaining to data and proprietary information, whether internal to iQor or customer specific.
Education & Experience Requirements
Bachelor's degree in Computer Science or business is required.
8 - 10 yrs exp
5
years as a Project Manager.
40 additional credit hours of formal Project Management courses and or Agile Methodology.
Or an equivalent combination of education, training or experience.
iQor is an AA/EEO employer. M/F/D/V
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
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