Senior Sales Rep, BMF
NRG is the leading integrated power company in the U.S., built on the strength of our diverse competitive electric generation portfolio and leading retail electricity platform. A Fortune 500 company, NRG creates value through best-in-class operations, reliable and efficient electric generation, and a retail platform serving residential and commercial businesses. Working with electricity customers large and small, we implement sustainable solutions for producing and managing energy, developing smarter energy choices and delivering exceptional service as our retail electricity providers serve almost three million residential and commercial customers throughout the country.
More information is available at www.nrg.com. Connect with NRG Energy on Facebook and follow us on Twitter @nrgenergy.
Job
Summary:
The Senior Sales Rep position supports the Builder Multifamily (BMF) channel in tracking and expediting the sales and marketing business processes. This position performs all functions related to customer acquisition and retention, including customer data flow through operations groups, account management and sales activity maintenance. This individual is responsible for managing and growing a current book of business in the deregulated areas of Texas, while fostering existing business relationships within the Builder/Multifamily channel of NRG. This position is the Reliant Energy focal point for information on the service delivery process for the segment and requires a good understanding of the sales cycle, a high level of follow through, and exceptional account management skills. Additionally, the person in this position will need to market new services to the targeted audience and execute long-term energy contracts with customers.
Essential Duties/
Responsibilities:
- Achieve set sales goals through acquisition and renewal business and continually working to grow customer and market penetration, of an existing Builder/Multifamily book of book and prospects.
- Execute long-tern electricity and marketing agreements with target home builders and property management company firms.
- Manage the customer relationship from prospecting to contract execution.
- Serve as the key subject matter expert for energy marketing and be knowledgeable on all processes across customer lifecycle.
- Research and resolve contract and customer service issues timely and responsively, with a particular focus on customer satisfaction, enrollment status, accurate contract execution and escalating all issues as needed.
- Perform financial impact analysis when necessary and make recommendations to risk/product reviews, pricing and contract management. Set up and maintain customer account information and sales pipeline.
- Effectively manage and develop support team member, while working well with cross-functional teams/departments.
- Participate and contribute in the development marketing collateral and sales plan.
- Serve as pre- and post-launch marketing product expert for resolution of operational, implementation and sales concerns.
- Proactively uncovering opportunities for new efforts or enhancement of existing business processes.
Working Conditions
- Remote working environment
- Some overtime required as special projects arise
Minimum Requirements:
- 2-3 years of experience working with customers in a problem solving or sales support capacity.
Preferred
Qualifications:
- Experience or knowledge in utility/energy and/or Multifamily/Home Builder industry preferred.
Additional Knowledge, Skills, and Abilities:
- Ability to make tough decisions in a timely manner, sometimes with incomplete information and under tight deadlines and pressure; has a bias for action.
- Ability to own and deliver against specific sales and/or marketing commitments.
- Consolidation of reports across marketing campaigns and sharing of key learnings.
- Work effectively and build relationships with people at all levels solid team player.
- Comfortable working with cross-functional business teams.
- Proficient in Microsoft Office products (Word, Excel, Teams, Power Point, Access).
- Ability to effectively communicate in verbal an written form to all levels of an organization.
- Work at a rapid, but effective pace, ensuring attention to detail and accuracy of work is achieved.
- Must be extremely organized and be able to multi-task among different tasks.
- Exceptional customer service skills, with the ability to manage customer satisfaction from prospecting, contracting, onboarding and account maintenance.
- Comfortable working with top executives / decision makers with the ability to effectively articulate our value proposition and competitive advantage within the energy marketplace.
- Always maintain a professional attitude and appearance, internally and externally.
- Dedicated to meeting the expectations of customers and company leadership.
- Demonstrated ability to learn, grow within the company, energy and real estate sectors, while effectively conveying that knowledge to customers.
- Ability to effectively work remotely and meet customers digitally, to achieve all company goals, while also being comfortable in face to face meetings and attending industry events.
Physical Requirements
- Occasionally requires lifting as appropriate to perform duties and responsibilities.
NRG Energy is committed to a drug and alcohol free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability
EEO is the Law Poster (The poster can be found at http:
//www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf)
Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.
Official description on file with Human Resources
Estimated Salary: $20 to $28 per hour based on qualifications.
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