Applications Engineer
WHY CRESTRON? At Crestron Electronics, Inc. we build the technology that integrates technology. We are proud to be the largest and most recognized brand in automation and control solutions, and the premier technology partner for Fortune 500 businesses globally. Our products are integrated into new high-tech commercial buildings to include some of the most exciting real estate throughout the world. Our clients include Google, Microsoft, Amazon, LinkedIn and many others. We are the leaders in the most exciting industry in the world! Our automation and control solutions for homes and buildings allow our clients to control entire environments with the push of a button, integrating systems such as Audio Visual, Lighting, Shading, Security, Building Management Systems and HVAC to provide greater comfort, convenience and security. OVERVIEW Crestron Electronics has an exciting opportunity for an IT Applications Engineer. Application Engineers are the primary technical resource for our dealers and are responsible for actively driving and managing the technology evaluation the troubleshooting process via phone. The Application Engineer must be able to identify and provide reliable solutions for all technical issues to assure complete customer satisfaction through all stages of the process. The Application Engineer must be able to establish and maintain strong relationships via phone. This is a great time to join a dynamic team in a fast growing organization! RESPONSIBILITIES Maintain expert level of product knowledge and application via phone and remote support applications Articulate technology and product positioning to both business and technical users via remoter support applications and phone. Provide product, design and specification development support to dealers. Listen, understand and convey customer requirements. Perform technical/ product training for dealers and targeted accounts. Maintain accurate records of target accounts, opportunities, quotes, projects, contacts and correspondence in company approved databases Resolve customer issues or difficulties in a manner that is consistent with the company mission, values, and financial objectives. Maintain professional business relationships within target accounts. Provide status of ongoing projects and future projects. Identify customer's needs and sales opportunities to help future growth QUALIFICATIONS BA/BS in Engineering, Technical Field, or equivalent successful experience in a similar controls industry role. Basic Networking Skills C# is a plus Excellent Communication Skill both written and verbal Experience 3-5 Years in Technical Support Proficient in Microsoft Office Read architectural, mechanical and electrical blueprints and have a solid understanding of basic electrical and mechanical control systems Must be able to work in the US without sponsorship now and in the future. Please note only applicants who meet the requirements listed in this ad will be considered. BenefitsAt Crestron Electronics, we offer a competitive total compensation package including:
Medical, Dental, Vision, Life Insurance and Short Term Disability. 401K with company contribution, Paid Vacation, Holidays and more! EOE/M/F/D/V
Salary Range:
$80K -- $100K
Minimum Qualification
Systems Architecture & Engineering, Software DevelopmentEstimated Salary: $20 to $28 per hour based on qualifications.
Medical, Dental, Vision, Life Insurance and Short Term Disability. 401K with company contribution, Paid Vacation, Holidays and more! EOE/M/F/D/V
Salary Range:
$80K -- $100K
Minimum Qualification
Systems Architecture & Engineering, Software DevelopmentEstimated Salary: $20 to $28 per hour based on qualifications.
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