Asbury Automotive Group
Requisition ID 2023-39942US-TX-PlanoBrand Park Place DealershipsCategory Service AdvisorsPosition Type Regular Full-TimeOverview Park Place Acura is Seeking Experienced Assistant Service Managers to Join our Growing Team! Do you have a passion for developing talent, providing exceptional guest experiences, and being an innovator in the automotive industry? You will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day.
We are looking for energetic, customer-focused individuals who will help us redefine the car-buying experience.
Hiring Immediately! Apply now!BenefitsPay and Recognition:
Weekly payPaid holidays & paid time off Paid trainingStock equity grant awards (select management and front-line team member's eligible!)Insurance / Retirement:
Insurance:
medical, vision, dental, accident, critical illness and hospital indemnity plansPaid parental and pregnancy disability leave available after one year of employmentHealth savings Flex spending accounts (tax free)Short-term and Long-term disability plansLife Insurance (Whole Life and Term)Holiday savings with company match401k with company matchLearning, Tuition Assistance and Career Development:
Digital career path tool to assist with career developmentContinuous training through Asbury's Internal Learning Management SystemProfessional growth and development opportunitiesAdditional advantages:
Student loan relief resources Employee assistance programEmployee discounts on vehicle purchases, parts and service repairs Scholarship awards Opportunities to join our community service initiativesAggressive Employee referral program with bonus opportunitiesResponsibilities and QualificationsThe Assistant Service Manager is the face of the dealership for service customers.
It is the Service Advisor's responsibility to present and sell needed products, and or, services to the customer in a professional manner while adhering to the manufacturer's published maintenance schedule and requirements.
In doing so it is expected that the Assistant Service Manager will build rapport with the customer to promote customer satisfaction and customer retention.
Greet customers in a timely, friendly manner and obtain pertinent vehicle informationActively promote and build rapport with the customerAdvise customers on the care and the value of maintaining their vehicles in accordance with manufacturers' specificationsGenerate and provide customer with a complete and accurate estimate of repairEstablish and communicate completion time of repair with customer and technicianAnswer incoming service calls Maintain and schedule service appointments Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales and admirable CSI (Customer Satisfaction Index)Strictly follow the manufacturer's warranty guidelines and proceduresConduct business in an honest manner that maintains the manufacturer Customer Satisfaction Index (CSI) at or above Asbury's specified goal(s) in service for district, regional and national scoresComply with all federal, state and local laws, and company policy, regarding the safeguarding all customer, company and manufacturer information, as well as customers vehicle and propertyMust be able to manage in a fast paced work environment with limited supervisionMust have great customer service, phone and computer skills Must be a minimum of eighteen years of ageMust have a valid driver's licenseMust be able to pass pre-employment screening (background & drug test)PM22Need help finding the right job?We can recommend jobs specifically for you!Click here to get started.
PI223968203About the Company:
Asbury Automotive Group.
Estimated Salary: $20 to $28 per hour based on qualifications.
We are looking for energetic, customer-focused individuals who will help us redefine the car-buying experience.
Hiring Immediately! Apply now!BenefitsPay and Recognition:
Weekly payPaid holidays & paid time off Paid trainingStock equity grant awards (select management and front-line team member's eligible!)Insurance / Retirement:
Insurance:
medical, vision, dental, accident, critical illness and hospital indemnity plansPaid parental and pregnancy disability leave available after one year of employmentHealth savings Flex spending accounts (tax free)Short-term and Long-term disability plansLife Insurance (Whole Life and Term)Holiday savings with company match401k with company matchLearning, Tuition Assistance and Career Development:
Digital career path tool to assist with career developmentContinuous training through Asbury's Internal Learning Management SystemProfessional growth and development opportunitiesAdditional advantages:
Student loan relief resources Employee assistance programEmployee discounts on vehicle purchases, parts and service repairs Scholarship awards Opportunities to join our community service initiativesAggressive Employee referral program with bonus opportunitiesResponsibilities and QualificationsThe Assistant Service Manager is the face of the dealership for service customers.
It is the Service Advisor's responsibility to present and sell needed products, and or, services to the customer in a professional manner while adhering to the manufacturer's published maintenance schedule and requirements.
In doing so it is expected that the Assistant Service Manager will build rapport with the customer to promote customer satisfaction and customer retention.
Greet customers in a timely, friendly manner and obtain pertinent vehicle informationActively promote and build rapport with the customerAdvise customers on the care and the value of maintaining their vehicles in accordance with manufacturers' specificationsGenerate and provide customer with a complete and accurate estimate of repairEstablish and communicate completion time of repair with customer and technicianAnswer incoming service calls Maintain and schedule service appointments Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales and admirable CSI (Customer Satisfaction Index)Strictly follow the manufacturer's warranty guidelines and proceduresConduct business in an honest manner that maintains the manufacturer Customer Satisfaction Index (CSI) at or above Asbury's specified goal(s) in service for district, regional and national scoresComply with all federal, state and local laws, and company policy, regarding the safeguarding all customer, company and manufacturer information, as well as customers vehicle and propertyMust be able to manage in a fast paced work environment with limited supervisionMust have great customer service, phone and computer skills Must be a minimum of eighteen years of ageMust have a valid driver's licenseMust be able to pass pre-employment screening (background & drug test)PM22Need help finding the right job?We can recommend jobs specifically for you!Click here to get started.
PI223968203About the Company:
Asbury Automotive Group.
Estimated Salary: $20 to $28 per hour based on qualifications.
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