Customer Support Representative- Level 2
Plano, TX Plano, TX Full-time Full-time $14.
00 - $55.
29 an hour $14.
00 - $55.
29 an hour 21 hours ago 21 hours ago 21 hours ago Youll be responsible providing the highest caliber of customer support when addressing questions from our customers regarding membership plans and services over the phone (inbound and outbound calls) and via email, live chat and social media posts.
Youll be determining the level of complexity of each contact with the goal of achieving the highest initial resolution in an empathetic and supportive manner.
In addition, youll be documenting every call in Zendesk and assigning tickets to different teams when applicable.
Undergraduate degree or equivalent combination of training and experience in a customer/ or technical service role preferred but not required.
At least 1 year of technical/customer support center experience.
Bilingual-English/Spanish desired.
Excellent communication and listening skills Self-motivated; able to learn on own initiative.
Performs timely and satisfactory resolution of calls and on-line contacts.
Outstanding written and verbal communication skills including proper pronunciation, grammar and a consistently courteous and professional tone of voice at all times.
Computer skills in a multi-screen/task environment and working knowledge of MS Office (i.
e.
:
Outlook, Word, Excel) Excellent attention to detail and organizational skills Good time management abilities with ability to multi-task Strong analytical and problem solving ability.
Excellent written, verbal and oral communication skills Ability to work independently, with minimal supervision.
Good interpersonal skills and ability to build relationships.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
00 - $55.
29 an hour $14.
00 - $55.
29 an hour 21 hours ago 21 hours ago 21 hours ago Youll be responsible providing the highest caliber of customer support when addressing questions from our customers regarding membership plans and services over the phone (inbound and outbound calls) and via email, live chat and social media posts.
Youll be determining the level of complexity of each contact with the goal of achieving the highest initial resolution in an empathetic and supportive manner.
In addition, youll be documenting every call in Zendesk and assigning tickets to different teams when applicable.
Undergraduate degree or equivalent combination of training and experience in a customer/ or technical service role preferred but not required.
At least 1 year of technical/customer support center experience.
Bilingual-English/Spanish desired.
Excellent communication and listening skills Self-motivated; able to learn on own initiative.
Performs timely and satisfactory resolution of calls and on-line contacts.
Outstanding written and verbal communication skills including proper pronunciation, grammar and a consistently courteous and professional tone of voice at all times.
Computer skills in a multi-screen/task environment and working knowledge of MS Office (i.
e.
:
Outlook, Word, Excel) Excellent attention to detail and organizational skills Good time management abilities with ability to multi-task Strong analytical and problem solving ability.
Excellent written, verbal and oral communication skills Ability to work independently, with minimal supervision.
Good interpersonal skills and ability to build relationships.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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