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Network Operations Center Voice Engineer Job

Company Name:
Arca24.com
Salary period: Annual
Network Operations Center Voice Engineer - Tier II needed for a contract to hire opportunity with Yoh's client located in Plano, Texas.
Top Skills You Should Possess:
- Broadsoft (configuration and management)
- Session Border Controllers (SBCs)
- Voice gateways and switching
- SIP
What You'll Be Doing:
- Serves as the first level of network support to provide technical leadership and expertise for escalated network issues
- Works with the Service Implementation Team to complete preparations for voice installations.
- Works with customers to resolve escalated issues
- Maintains highest standards of technical expertise and customer service
What You Need to Bring to the Table:
- To perform the job successfully, an individual should demonstrate the following competencies:
- Minimum two to four (2-4) years of experience working in LAN/WAN support role
- Demonstrated ability in Unified Communications, network support and network admin
- Troubleshooting abilities solving problems with data and voice networks
- Ability to work under pressure in a fast paced environment
- Demonstrated ability to effectively advise and counsel both managers and non-supervisory employees on sensitive work related issues.
- Demonstrated analytical and problem-solving skills, and the ability to organize and prioritize several projects and tasks at one time
- Excellent Communication and Customer Service Skills
- Excellent Time Management Skills
- Excellent Planning and Organizing Skills
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Bachelor's degree from four-year college or university in computer science or a related field
- Understanding and experience working with voice related applications and protocols such as SIP, UDP, RTP, SDP and TLS.
- Experience working with Broadsoft voice platform and Acme Packet SBC
- Experience with packet analyzers (Wireshark)
- Technical knowledge, for a variety of network topologies, in the following areas:
- QOS, prioritization, and MPLS network principals
- TCP/IP and UDP
- Routing protocols such as BGP, IBGP, and OSPF
- Network transmission at all 7 layers of the OSI model
- Hands on experience with Alcatel, Juniper, and Cisco Router/switch platforms.
- Excellent written and verbal communication skills.
- Communicates clearly and in an understandable manor with a wide range of people such as subordinates, managers, customers, vendors, distributors and the general public. Projects good customer relations skills in both face to face and telephone contact.
- Broadsoft/Sonus Certifications a plus
Language Skills
- Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
Mathematical Skills
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
Reasoning Ability
- Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Get Hired, Apply Now!
Recruiter: Blake Joines
Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer, M/F/D/V. Click here to contact us if you are an individual with a disability and require accommodation in the application process.
J2W: INFOTECH; J2W: TELECOM; J2W: ENG
TAX TERM: CON_HIRE_W2
J2WBRDAL
Ref:
Branch: IT & Telecom

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