Sr. Technical Support Specialist - Plano, TX
Sr. Technical Support Specialist Plano, TX
Provides technical support to customers, wireless carrier orders for end users, including activations/plan changes/troubleshooting, order management during and after deployment in the plant. Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. Provides technical support to field engineers, technicians and product support who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, and/or complex software. . Reports design, reliability and maintenance problems or bugs to design engineering/software engineering. May be involved in customer installation and training. Provides support to customer/users where the product is highly technical or sophisticated in nature. May require a bachelor's degree in area of specialty and 2-3 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Typically reports to a supervisor or manager.
Activities:
Day to day ticket processing
Transaction processing with wireless carriers
Daily follow up with customer
Incoming/Outgoing activation calls for end users
Terminations
Other daily activities
Skills include:
Good business communications both oral and written
Good phone presence, ability to represent the company effectively and professionally over the phone
Ability to coordinate disparate activities by phone and email.
Attention to detail, follow through and record keeping.
Able to juggle multiple activities simultaneously.
Experience with order entry systems, inventory systems.
Demonstrated experience with MS Office applications; Word, Excel etc
Basic
Qualifications:
High School Diploma/GED
5 years Technical Support experience
Additional
Qualifications:
Associate Degree is preferred
Good business communications both oral and written
Good phone presence, ability to represent the company effectively and professionally over the phone
Ability to coordinate disparate activities by phone and email.
Attention to detail, follow through and record keeping.
Able to juggle multiple activities simultaneously.
Experience with order entry systems, inventory systems.
Demonstrated experience with MS Office applications; Word, Excel etc
Click http://careersathoneywell.com to learn more about Honeywell.
Additional Information
Job ID: 00355483
Category: Customer/Product Support
Location: Plano, TX USA
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
Provides technical support to customers, wireless carrier orders for end users, including activations/plan changes/troubleshooting, order management during and after deployment in the plant. Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. Provides technical support to field engineers, technicians and product support who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, and/or complex software. . Reports design, reliability and maintenance problems or bugs to design engineering/software engineering. May be involved in customer installation and training. Provides support to customer/users where the product is highly technical or sophisticated in nature. May require a bachelor's degree in area of specialty and 2-3 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Typically reports to a supervisor or manager.
Activities:
Day to day ticket processing
Transaction processing with wireless carriers
Daily follow up with customer
Incoming/Outgoing activation calls for end users
Terminations
Other daily activities
Skills include:
Good business communications both oral and written
Good phone presence, ability to represent the company effectively and professionally over the phone
Ability to coordinate disparate activities by phone and email.
Attention to detail, follow through and record keeping.
Able to juggle multiple activities simultaneously.
Experience with order entry systems, inventory systems.
Demonstrated experience with MS Office applications; Word, Excel etc
Basic
Qualifications:
High School Diploma/GED
5 years Technical Support experience
Additional
Qualifications:
Associate Degree is preferred
Good business communications both oral and written
Good phone presence, ability to represent the company effectively and professionally over the phone
Ability to coordinate disparate activities by phone and email.
Attention to detail, follow through and record keeping.
Able to juggle multiple activities simultaneously.
Experience with order entry systems, inventory systems.
Demonstrated experience with MS Office applications; Word, Excel etc
Click http://careersathoneywell.com to learn more about Honeywell.
Additional Information
Job ID: 00355483
Category: Customer/Product Support
Location: Plano, TX USA
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
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